Refund policy

In case of (rental) services

  1. The Contracting party may cancel an online rental agreement with OOMPH via the helpdesk, available on the website, during a cooling-off period of 14 days without giving any reason, provided that: the service has not yet been delivered.
  2. From the start of delivery of the product which has been rented by the Contracting party, the Contracting party may express any complaints with regard to the rented product to the applicable OOMPH employees or at the helpdesk mentioned on the website. OOMPH must be allowed to solve the complaint within a reasonable timeframe depending on the service and agreed terms.
  3. OOMPH is never liable for any damage, theft or loss of the good(s) or component(s) during the return delivery of the good(s) or component(s).
  4. In case the Contracting party exercises his revoke right as mentioned in the previous articles, OOMPH will have to reimburse the cash value of the delivered service(s), excluding additional costs (such as transaction cost, service fees et cetera), within thirty (30) days.

 

In case of sales of products

  1. The Contracting party may exercise his revoke right within fourteen (14) working days after delivery of the product, without penalty and without stating reasons, via the helpdesk, available on the website. The Contracting party can claim guarantee provisions only when the product and the packaging are in original, complete, undamaged and unused conditions. All sent documentation, proof of guarantee and packaging materials should be included in the return delivery.
  2. OOMPH is never liable for any damage, theft or loss of the product or packaging during the return delivery.
  3. The costs of the return delivery of the product are for the Contracting party.
  4. In case the Contracting party exercised his revoke right as mentioned in the previous articles, OOMPH will have to reimburse the cash value, excluding additional costs (such as transaction cost, service fees et cetera), of the delivered goods within fourteen (14) days.